Quality and Safety
Our Journey to Create a Culture of Safety
ECHN is committed to be a High Reliability Organization, which means we continuously work together to improve patient outcomes and provide a safe environment for our patients. We foster a culture of safety in our hospital by following and monitoring our quality and safety practices and continuously seek ways to improve care.
Patient Safety
We strive to ensure your hospital experience is as comfortable, safe and agreeable as possible. ECHN’s safety protocols and quality control measures help us to deliver safe, high-quality patient care.
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Our Commitment to Provide Safe, Quality Care
At ECHN, we provide our patients award-winning care with state-of-the-art technology and leading medical professionals in a friendly and comforting environment. Manchester Memorial Hospital and Rockville General Hospital have been recognized by state and national agencies for their quality of care from some of the most prominent and respected healthcare organizations in the country.
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Our Commitment to Advancing Health Equity
We recognize that equity must be a strategic priority to ensure exceptional care for all individuals. Guided by the five CMS domains for health equity—Equity as a Strategic Priority, Data Collection, Data Analysis, Quality Improvement, and Leadership Engagement—we are embedding health equity into every aspect of our operations. By addressing social drivers of health (SDOH), collecting and utilizing REaL (Race, Ethnicity, and Language) data, and providing cultural sensitivity training to our staff, we aim to eliminate disparities and create a healthcare system that delivers equitable outcomes. Our referral systems also connect patients to essential social services, ensuring continuity of care and a holistic approach to health and well-being.
Targeted Initiatives to Reduce Health Disparities
As part of our commitment to health equity, we are leading three impactful initiatives to close gaps in care and improve outcomes.
- For diabetes care, we are addressing disparities among Black Americans, specifically targeting the prevalence of diabetes among this population. There is a significant emphasis on providing interventions to address diabetes' associated complications, such as lower-leg amputations and mortality. Additionally, there are a variety of strategies implemented to address preventive management with comprehensive treatment programs.
- In women’s health, we are providing no-cost screenings and follow-up care for underinsured populations across Connecticut, ensuring that essential preventive services are accessible to all women.
- For behavioral health, we are eliminating transportation barriers by offering services that enable patients to access therapy sessions and treatments. These initiatives reflect our dedication to reducing disparities, improving access to care, and fostering a healthcare environment where equity and quality go hand in hand.