Committed to the Core
Teamwork, Respect, Communication and Caring are the core of who we are and what we do. They are essential to maintaining excellence throughout our health network and forging positive relationships with patients, employees, physicians, volunteers and the community.
As members of the ECHN team, all employees are expected to practice the Core Values every day by exhibiting key behaviors including:
- Greet others in hallways, elevators and workstations with a kind word or smile.
- Answer the telephone politely, state your department and name and ask "How may I help you?"
- Reply to voicemails and emails within 48 hours.
2014 Top Performer on Key Quality Measures
ECHN is proud to have both our hospitals, Manchester Memorial and Rockville General Hospitals named as a “2014 Top Performer on Key Quality Measures” by the Joint Commission. Our ECHN hospitals are two of only nine Connecticut hospitals out of 30 hospitals in Connecticut to achieve this award. In addition, only 1,043 hospitals out of more than 3,300 eligible hospitals in the United States achieved this distinction based on excellence in accountability measurement performance.
Manchester Memorial Hospital has been recognized for its achievement on the following 2014 accountability measure set(s):
- Heart Failure
- Surgical Care
- Perinatal Care
Rockville General Hospital has been recognized for its achievement on the following accountability measure set(s):
- Surgical Care
In order to be named a Top Performer, a hospital must:
- Achieve cumulative performance of 95 percent or above across all reported accountability measures;
- Achieve performance of 95 percent or above on each and every reported accountability measure with at least 30 denominator cases; and
- Have at least one core measure set that had a composite rate of 95 percent or above, and within that measure set, achieve a performance rate of 95 percent or above on all applicable individual accountability measures.
“We have made it a top priority at ECHN’s two hospitals to address patient safety and quality of care by improving upon evidence-based care processes that are shown to be the best treatments for certain conditions,” said Peter Karl, President & CEO of ECHN. “We are proud to be named a Top Performer and thank our entire hospital staff for their dedication, knowledge and teamwork.”
Your Right to Speak Up!
You have the right to be well informed about your illness, treatments and outcomes. Don’t hesitate to discuss these matters with your physician or other health care professionals.
If you are an inpatient at one of our hospitals, we encourage you to actively participate in decisions about your treatment and ask questions or express concerns about your care. Read more about Speak Up!
ECHN's Accreditations include:
Manchester Memorial Hospital and Rockville General Hospital have earned The Joint Commission’s Gold Seal of Approval for Hospital Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal of Approval is a symbol of quality that reflects an organization’s commitment to providing safe and effective care. Accreditation from The Joint Commission is a mark of excellence and high quality and safety standards in health care.
The Joint Commission is the premier health care quality improvement and accrediting body in the nation. The Joint Commission’s hospital standards are developed in consultation with health care experts and providers, measurement experts, and patients. The standards are supported by scientific literature and expert consensus to help hospitals measure, assess and improve performance.
Our mammography services at Manchester Memorial Hospital, Rockville General Hospital, the Women's Center for Wellness, and the Glastonbury Wellness Center all are accredited by the American College of Radiology (ACR) and are approved by the federal Food and Drug Administration (FDA) as certified mammography facilities, both of which are important measures of quality.
The laboratories at Manchester Memorial Hospital and Rockville General Hospital have earned accreditation pursuant to the Clinical Laboratory Improvement Amendments (CLIA) from the U.S. Department of Health & Human Services. Both laboratories are also accredited by the College of American Pathologists.
The Nuclear Medicine Departments at Manchester Memorial Hospital and Rockville General Hospital have received accreditation from the Intersocietal Commission for the Accreditation of Nuclear Medicine Laboratories (ICANL). The ICANL is dedicated to promoting quality nuclear cardiology and nuclear medicine diagnostic evaluation in the delivery of health care. Both hospitals are in compliance with the U.S. Nuclear Regulatory Commission protocol.
Diabetes Self-Management Recognition
Our Diabetes Self-Management program has earned official recognition by the American Diabetes Association in accordance with the national standards for quality patient education.
Commission on Cancer Care
ECHN's comprehensive cancer services, based at Manchester Memorial Hospital, have earned approval by the Commission on Cancer of the American College of Surgeons, a designation given only to those facilities that have committed to providing the best in diagnosis and treatment of cancer.
American Academy of Sleep Medicine
The ECHN Sleep Disorders Laboratory at Manchester Memorial Hospital has earned accreditation by the American Academy of Sleep Medicine.
Continuing Medical Education
The Continuing Medical Education department at ECHN has received accreditation with commendation from the Connecticut State Medical Society (CSMS). ECHN is accredited as a sponsor of Continuing Medical Education for four years effective November 18, 2014.