About Us

ECHN Financial Services



Paying Your Bill

As a nonprofit health institution, ECHN depends largely on payments from patients for care provided to support its day-to-day operation. ECHN works to deliver the best care possible at the lowest cost. On this page is information on various ways to pay your bill. We also invite you to visit these pages for more information:



Online payment:
For our patients' convenience, we offer online bill pay. This free service is easy to use and secure. Simply complete an easy form to make a payment with your credit card. Payments can be made online at any time, but please note that your account will not be credited for approximately 2-3 business days.

PLEASE NOTE: We can ONLY accept Visa, American Express, Discover, and MasterCard for online payments.



Paying by mail:
If you would like to mail your payment, our mailing address is:

        ECHN Patient Financial Services
        Attn: Customer Service
        PO Box 560
        Manchester, CT 06045-0560


Paying by phone:
Just call us at (860) 872-5151 and we can take your credit card information over the phone.


Paying in person:

Our Central Business Office for ECHN Patient Financial Services is located at 320 Main Street, Manchester, and is open weekdays from 8:00 a.m. to 4:30 p.m. Arrangements can be made to set up an appointment with a Customer Service Representative at Manchester Memorial or Rockville General hospitals. Please call 860-872-5151 and we will be happy to accommodate your needs.



Financial Assistance

Eastern Connecticut Health Network is committed to treating all patients who need our care regardless of their health insurance or financial status. The goal of Patient Financial Services is to serve your billing needs and help you with any questions or concerns. We offer services to help you arrange for payment of your bill, from insurance billing to payment plans and even financial assistance, which may qualify you for reduced payment.

ECHN provides Financial Assistance to uninsured or underinsured individuals who are unable to pay all or part of their bill for any services rendered at the hospital. If you are coping with a financial hardship and are facing debts owed to ECHN, Financial Assistance may be available to you.

Before providing full or partial Financial Assistance, ECHN will ask for information to verify income, insurance, or correspondence that insurance of a governmental program (i.e. Medicaid) will not pay for your care. We will also assist you in completing Financial Assistance applications and paperwork. This information is held in the strictest confidence. Patient Financial Services will make a written determination of your eligibility for assistance within 10 working days of the receipt of your request.

If you have an outstanding hospital bill and you wish to apply for financial assistance, please contact our Customer Service Representatives at 860-646-1222, ext. 2218, Monday through Friday from 8:00 a.m. to 4:30 p.m.



Monthly Payment Plan Program

We are pleased to offer ts an interest-free monthly installment plan for patients unable to pay the amount due in full.

To qualify for the program, a patient's account balance must be greater that $150.00 and a monthly payment plan application will need to be completed so we can work with you to determine what would be an agreeable monthly payment.

It is ECHN's responsibility to ensure that monthly installment amounts are reasonable when compared to a patient's monthly income and expenses.


Payment Plan Requirements

ECHN offers interest free payment plans. Plans do not extend more than 24 months. Here are the plans available based on the amount of your bill:

  • $150 to $250: 3 months
  • $250 to $750: 6 months
  • $750 to $1250: 9 months
  • $1250 to $2000: 12 months
  • $2000 to $3000: 15 months
  • $3000 to $4500: 18 months
  • $4500 and over: 24 months

Here are more details:

  • The minimum monthly payment is $50. The monthly payment is determined by the total amount due and the number of months contracted.
  • Patient balance has to equal or exceed $150 to utilize a pay plan.
  • Contract is to be signed by the patient and returned to us.
  • If the patient doesn't fulfill the monthly obligation, the plan is terminated and the patient is required to pay the remaining balance in full immediately.
  • Pay Plans are set up on specific dates - the first week of the month (7th) and the third week of the month (21st).
  • Patients are required to make a payment at time of establishing the pay plan or within 10 days, otherwise contract cancelled.
  • Individual circumstances will be considered with the approval of the manager and supporting documentation indicating financial situation.


For more information and instruction on how to apply for a Monthly Payment Plan, please contact a Financial Counselor at ECHN's Patient Financial Services office at 860-872-5151, or e-mail us at patient_accounts@echn.org.